Issue first noted with MRoberts on 2/18/26
Troubleshooting steps:
Update Office365 - did not work
Repair Office365 - did not work
Repari Online for Office365 - did not work
Uninstall all versions of office365 and reinstall - did not work
Disable all add-ins while in safe mode - did not work
RESOLUTION - RegistryError correction
- Start Registry editor. To do this, press the Windows key + R to open a Run dialog box. Type regedit.exe and then press OK.
- Locate and then select the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\<1x.0>\Excel\OptionsNote: In this subkey, <1x.0> represents the program version number. 16.0 will appear for versions Excel 2016 or newer - In the Name column, look for any REG_SZ value equal to OPEN.
If you don't find a REG_SZ value whose name is OPEN, continue with the Investigate possible issues with files in Startup folders section. - Right-click OPEN, and then select Rename.
- Rename OPEN to RenamedOPEN, and press Enter.
- Repeat steps 4 and 5 by adding "Renamed" to the beginning of any REG_SZ value that starts with OPEN. For example, rename OPEN1 to RenamedOPEN1.
- Start Excel in normal mode.
- If the issue does not occur when you restart Excel in normal mode, start re-enabling your Excel add-ins one-by-one by removing "Renamed" from the name. You'll be able to identify the add-in that's causing the problem. Remember to restart Excel each time you re-enable an add-in in the registry.
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