Last Pass Not Working: with fix suggestions and Solution

Modified on Fri, 10 Oct, 2025 at 10:01 AM

Hi,

My OSi account Last Pass wont let me open my vault or any other Last Pass pages. Christine tried to share a password with me and I was trying to access it. Every time I click on anything Last Pass related, I just get this page:

Maria Garcia | Communications Manager

6 Tower Place

Albany, NY 12203

(518) 730-1641

Pronouns: she.her.hers

mgarcia@osiny.org

openspaceinstitute.org

OSI protects land for people, for wildlife, forever.

Hi Maria,

Try this:

Click on the extension and click on the Account and then click on Fix a problem yourself

On this screen, click on Refresh You Vault .

If this STILL does not resolve. Try clearing cache and browser data in FireFox settings.

Last option would be to uninstall and reinstall the extension from the browser.

Click here to view your request online.

Open Space Institute Helpdesk

Maria Garcia

replied

2 days ago (Wed, 8 Oct 2025 at 4:33 PM)

To:TechSupport <techsupport@osiny.org>

Hi,

Just wanted to close the loop here:

Fix the Problem Yourself>Refresh the vault did NOT work
Clearing the cache data did NOT work
uninstall and reinstall the extension from the browser DID work ?

Third time's the magic ticket. Thank you for your help!

Best,

Maria